We want to make sure that you are taken care of each step of the way. Please read through the following information, and if you still have questions feel free to call me.

Picking the puppy

My available puppies are on the website. If you have any questions about them or are wanting to move forward with that puppy then please contact me.

Contract/Guarantee

Please see the contract found at the bottom of the page.

BEFORE YOU GET YOUR PUPPY

Picking Up

Shipping

You are more than welcome to come and pick up your puppy. If I meet you or you pick your puppy up the crate is not included. We do have crates available for you to purchase if you need one. The puppies will come with a health certificate, microchip and all other paperwork as well as food that the baby is eating at the present time.

Due to rising airline costs and cut flights, shipping to your area may be higher. We will do all we can to get you the most cost efficient shipping that is the safest and most comfortable for the puppy.
How does shipping work?

Shipping is extremely easy. You pick the airport closest to you, that services a major carrier such as Delta or American Airlines, and I make all of the arrangements. I will let you know the time and place of pickup. Flying is the fastest and least stressful form of delivery, in my opinion. Shipping costs vary, please contact for costs to your area. We need 2 choices of airport and you may have to pick up in the night to beat the heat during the summer months. Snub nosed breeds are currently unable to fly alone so if air travel is your choice you will have to pick up your baby and fly him/her back home with you in cabin. You will need to make these arrangements with the airline of your choice. I will meet you at the airport in Springfield, MO (SGF) or Joplin, MO (JLN). In some cases arrangements can be made to meet at other airports for a fee to be determined depending on distance we will have to travel. I will be happy to discuss this with you if that is your choice.

What does my puppy come with?

Shipping by air includes a travel crate, and a supply of the puppy's food taped to the back of the crate. It will also come with a health certificate, microchip and all of its paperwork.

When do you ship?

I ship on Tuesdays and Saturdays by air. Ground shipping is on Mondays as a general rule although to reach some areas we may have to ship on other days depending on destination.

Where do you ship?

Generally we can ship puppies anywhere in the United States. For Alaska, we are able to get the puppies to Seattle during the winter, but you have to meet them there and carry them to Alaska on the plane with you. During the summer, flights to Alaska can also be restricted, but we will do the best we can for you. Shipping to Alaska is restricted to Anchorage, the cost is generally $500 to $600 but this is only an estimate.

Possible restrictions on flights

During the summer months, shipping is restricted in some of the hotter states, Arizona, Texas, New Mexico and Nevada to the west, and also some of the southern states.

At this time, we will not ship to Canada. It is just too difficult and expensive to get flights.

Ground Transportation

The shorter nosed breeds like the Brussels Griffons are no longer able to fly unless they fly in cabin with someone. Therefore ground transport or pick up are the only options for transportation for the snub nosed breeds.

How does ground transportation work?

In these instances I ship with a transport company that have specially outfitted transport vans to carry pets in a climate controlled area. There is a technician on board to see to the needs of your puppy. It usually takes a day or two, depending on where you live, for delivery. The cost for this shipping is $375-$400 for 1 puppy. We also have a door to door transporter who will pick up your baby from me and deliver him/her to your door unless you want to meet the transporter away from your home then they will meet you at a location convenient for you. Cost for this service is generally $575 to $650 for 1 puppy.

What does the puppy come with?

Your puppy will not come with a crate, and will be traveling with other puppies. Your puppy will still come with a health certificate, microchip and all of his paperwork, as well as a toy, a blanket that I make for my babies and food that the baby is currently eating.

Where do you meet them?

This is not a door to door service and you may have to meet them several miles from your home. They have set routes and you meet them somewhere along that route, as it comes closest to you (usually off an interstate). However, their delivery area is very limited, so we will have to check and see if they come close to your area. Sometimes meeting for delivery can be late night or very early morning hours depending on destination.

Why choose ground transport?

This is the surest form of delivery during the summer months. Being in a climate controlled area there are none of the heat embargos that the airlines face.

GETTING YOUR PUPPY

Meeting you at the airport

I am always willing to meet someone at the airport, closest to me, if they prefer to fly here to pick up their puppy and carry it back on the plane with them. I do not charge a fee to meet at the Springfield, MO airport (SGF) or the Joplin, MO airport (JLN). There is a charge for meeting at other airports depending on the distance from me. Feel free to contact me for those rates. The puppy does not come with a crate in this instance.

Your new puppy should be treated like a new baby. At first they will be a little timid of their new surroundings and should be treated with patience and love. Once they become used to their new home they will become very curious and playful. This is where we enter what in children is referred to as the terrible twos. As a playful, curious puppy becomes used to their surroundings they will begin to exhibit puppy behavior. Chewing, jumping and other bad habits should be discouraged firmly but gently. The puppy should be corrected at the time of the incident, not later. Puppies have a very short attention span and if you discipline them several minutes after the bad behavior they will associate the reprimand with whatever they are doing at the time. It is also good to remember the attention span when trying to obedience train your puppy, short sessions, several times a week, are much more productive than very long sessions.

Feeding

Sometimes moving puppies into a new environment can cause stress. Make sure that your new puppy is eating and drinking well, is playful and not droopy with his head and tail down. Sometimes, it is recommended that you should give your puppy bottled, or filtered water, depending on your water supply. Your puppy is used to well water, and sometimes a change in the water can cause a mild case of diarrhea.

What food should I get?

Most medium to larger breed dogs are not picky eaters. Some of the smaller to toy breeds are picky and it is recommended that you mix some of the food they are used to with any new food introduced to them. At first a change in food can also cause a mild diarrhea, this should clear up after a few days. There are several good puppy foods out there. Your puppy has been raised on Nutri Source Small Medium Breed puppy food. It is recommended that you not feed 'Ol Roy' or other discount brands. You should feed the correct feed for your size of puppy, for instance, for small to toy breeds they make a small bite or tiny chunks. A high protein (27% and above) and high fat (20% or above) is recommended for your toy breed puppy for the first year.

How often do I feed?

Your puppy is used to having feed and water before him at all times. It is not recommended that you restrict his food too drastically at the beginning to try and housebreak. Ease him into regular feeding times and keep an eye on him to make sure that he is not losing weight. Small to toy breeds should continue to have food and water available at all times so as not to stress them. Toy breeds do not have much body fat and when playing or stressed will burn sugar for energy which can lead to hypoglycemia, 'sugar shock'. This usually only occurs in small puppies so it is very important to make sure that they are eating as much as they want to keep their body fat up. After 6 months you should be past the time when this occurs.

What to look out for

Your puppy will be very curious at first and may get into things. Please make sure to puppy proof your house before a tragedy occurs. There are several every day items in your house that you might not even think of poisoning your puppy. Several types of plants are poisonous (if near the holiday season, Poinsettias are poisonous), and of course chemicals. Chocolate is also a danger to dogs. It is not recommended that your new puppy be fed table scraps. Besides obesity, the foods are sometimes not easily digested by the puppy and can irritate their stomachs. Also watch electrical cords for chewing. Small objects can be swallowed or choked on, a puppy can choke to death just like a child.

Bringing Baby Home

AFTER YOU GET YOUR PUPPY

Toys

Rawhide bones are discouraged, as pieces of these can break off and cause choking or blockage of the intestine. Stuffed chew toys are preferable, just make sure to remove all strings or hard objects such as plastic eyes. If getting worn, throw away. Especially if they have squeakers or bells inside. Hard rubber toys are preferable over soft, as the soft are easily chewed on and small pieces can come off. Your new puppy will play hard and then crash for a nap. He is going to be very playful, but he needs lots of sleep to re-energize, he will not play all of the time.

Above all, enjoy and love your new puppy!!

CONTRACT

The following guarantee from this seller is 7 days no death from infectious disease, 1 year congenital. With the buyers understanding that after these dates all guarantees are null and void.

The seller guarantees the above puppy against death from infectious diseases, for 7 days from purchase date, with vet verification.(ie: test results, necropsy report etc....). When death occurs a necropsy is required to verify cause of death. Verification, by the veterinarian, of the microchip number is also required. All paperwork and test results must be forwarded to me or my vet. After confirmation from my vet as to the cause of death, the purchase price of the puppy will be returned to the buyer. Seller must be notified with claim within 7 days from purchase date.

Seller does not guarantee against coccidiosis, giardia, hypoglycemia, pneumonia or upper respiratory infections.

The seller also guarantees the above puppy against genetic disorders that threaten the health of the puppy (ie: heart murmur grade III/VI or above, hip dysplasia etc...), for 1 year from date of birth, with verification from a licensed vet (ie: x-rays, reports), and verification from my vet. Seller must be notified within 1 year from date of birth, with any complaints.

The seller does not guarantee against any faults that occur that do not threaten the health and well being of the above puppy (bad bites, umbilical hernias, heart murmur grade II/VI or less, allergies, undescended testicles, luxating patellas, etc.)

For genetic defects, that threaten the health of the puppy, the seller guarantees replacement of puppy, with original puppy returned to the seller, or replacement price of puppy, with puppy returned to seller. With all expenses of returning puppy to seller paid by buyer. And all original paperwork and registration paper returned to seller. Replacement puppy will be at the buyer's discretion and of equal or lessor value.

Under no circumstance will the buyer ever be allowed to keep the above dog and receive money or replacement puppy. Before any money or puppy is replaced, above puppy and all paperwork will be returned to the seller, except in case of death. All shipping will be at the expense of the buyer, at no time will the seller be responsible for shipping costs.

The buyer must have the puppy examined by a certified veterinarian within 72 hours of receiving and contact seller with results of examination. If Buyer does not comply, all above guarantees are null and void.

The seller will not, under any circumstances, be held responsible for any vet fees for initial care, extended care, treatment or tests of above animal after purchase date. The buyer is to be responsible for any and all costs incurred.

The limit of the seller's liability is the purchase price of the puppy only, excluding the shipping costs and any vet fees incurred.

The seller is not responsible for the size, confirmation or disposition of this puppy after date of purchase. It is a purebred dog (unless otherwise specified) as far as the seller is aware and is sold for pet purposes only. Seller guarantees puppy registration papers on purebred puppies, after receiving payment in full.

Seller guarantees to have puppy examined by a certified veterinarian and to be in good health before shipping. A state of Missouri health certificate will be furnished with puppy.

A non-refundable deposit, based on price of puppy and determined by seller on an individual basis, is required to hold puppy of choice. Balance of payment is due 7 days before shipping. Seller accepts, cash, credit or debit card via PayPal or payment through PayPal account, no personal checks.

If there were to be a legal dispute due to buyer and seller not agreeing, absolutely all legal issues will be dealt with in Lawrence County in the state of Missouri per this guarantee and is subject to Missouri laws only. Out of state laws are not valid per this guarantee. All attorney fees and court costs will be the buyer's responsibility.

The Seller does not guarantee the breeding ability of this dog or show quality, this puppy is purchased as pet quality only.

Following are any exclusions to this guarantee: The buyer does knowingly purchase this puppy with the following conditions, faults or characteristics. The seller will not be held responsible for any of the following items now or at anytime in the future.:

I the undersigned understand and agree to all terms set above, and understand that as purchaser I am the only person with the ability to bring dispute against the seller.