We want to make sure that you are taken care of each step of the way. Please read through the following information, and if you still have questions feel free to call me.

Picking the puppy

My available puppies are on the website. If you have any questions about them or are wanting to move forward with that puppy then please contact me.

Contract/Guarantee

My Purchase Agreement and guarantee is listed under the "More" tab. Please feel free to read it and contact me with any questions you may have.

BEFORE YOU GET YOUR PUPPY

Picking Up

Shipping

You are more than welcome to come and pick up your puppy. If I meet you or you pick your puppy up the crate is not included. We do have crates available for you to purchase if you need one. The puppies will come with a health certificate, microchip and all other paperwork as well as food that the baby is eating at the present time.

Due to rising airline costs and cut flights, shipping to your area may be higher. We will do all we can to get you the most cost efficient shipping that is the safest and most comfortable for the puppy.
How does shipping work?

Shipping is extremely easy. You pick the airport closest to you, that services a major carrier such as Delta or American Airlines, and I make all of the arrangements. I will let you know the time and place of pickup. Flying is the fastest and least stressful form of delivery, in my opinion. Shipping costs vary, please contact for costs to your area. We need 2 choices of airport and you may have to pick up in the night to beat the heat during the summer months. Snub nosed breeds are currently unable to fly alone so if air travel is your choice you will have to pick up your baby and fly him/her back home with you in cabin. You will need to make these arrangements with the airline of your choice. I will meet you at the airport in Springfield, MO (SGF) or Joplin, MO (JLN). In some cases arrangements can be made to meet at other airports for a fee to be determined depending on distance we will have to travel. I will be happy to discuss this with you if that is your choice.

What does my puppy come with?

Shipping by air includes a travel crate, and a supply of the puppy's food taped to the back of the crate. It will also come with a health certificate, microchip and all of its paperwork.

When do you ship?

Generally I ship on Tuesdays and Saturdays by air. Ground shipping is on Mondays as a general rule although to reach some areas we may have to ship on other days depending on destination.

Where do you ship?

Generally we can ship puppies anywhere in the United States. For Alaska, we are able to get the puppies to Seattle during the winter, but you have to meet them there and carry them to Alaska on the plane with you. During the summer, flights to Alaska can also be restricted, but we will do the best we can for you. Shipping to Alaska is restricted to Anchorage, the cost is generally $500 to $600 but this is only an estimate.

Possible restrictions on flights

During the summer months, shipping is restricted in some of the hotter states, Arizona, Texas, New Mexico and Nevada to the west, and also some of the southern states.

At this time, we will not ship to Canada. It is just too difficult and expensive to get flights.

Ground Transportation

The shorter nosed breeds like the Brussels Griffons are no longer able to fly unless they fly in cabin with someone. Therefore ground transport or pick up are the only options for transportation for the snub nosed breeds.

How does ground transportation work?

In these instances I ship with a transport company that have specially outfitted transport vans to carry pets in a climate controlled area. There is a technician on board to see to the needs of your puppy. It usually takes a day or two, depending on where you live, for delivery. The cost for this shipping is $375-$400 for 1 puppy. We also have a door to door transporter who will pick up your baby from me and deliver him/her to your door unless you want to meet the transporter away from your home then they will meet you at a location convenient for you. Cost for this service is generally $575 to $650 for 1 puppy.

What does the puppy come with?

Your puppy will not come with a crate, and will be traveling with other puppies. Your puppy will still come with a health certificate, microchip and all of his paperwork, as well as a toy, a blanket that I make for my babies and food that the baby is currently eating.

Where do you meet them?

This is not a door to door service and you may have to meet them several miles from your home. They have set routes and you meet them somewhere along that route, as it comes closest to you (usually off an interstate). However, their delivery area is very limited, so we will have to check and see if they come close to your area. Sometimes meeting for delivery can be late night or very early morning hours depending on destination.

Why choose ground transport?

This is the surest form of delivery during the summer months. Being in a climate controlled area there are none of the heat embargos that the airlines face.

GETTING YOUR PUPPY

Meeting you at the airport

I am always willing to meet someone at the airport, closest to me, if they prefer to fly here to pick up their puppy and carry it back on the plane with them. I do not charge a fee to meet at the Springfield, MO airport (SGF) or the Joplin, MO airport (JLN). There is a charge for meeting at other airports depending on the distance from me. Feel free to contact me for those rates. The puppy does not come with a crate in this instance.

Your new puppy should be treated like a new baby. At first they will be a little timid of their new surroundings and should be treated with patience and love. Once they become used to their new home they will become very curious and playful. This is where we enter what in children is referred to as the terrible twos. As a playful, curious puppy becomes used to their surroundings they will begin to exhibit puppy behavior. Chewing, jumping and other bad habits should be discouraged firmly but gently. The puppy should be corrected at the time of the incident, not later. Puppies have a very short attention span and if you discipline them several minutes after the bad behavior they will associate the reprimand with whatever they are doing at the time. It is also good to remember the attention span when trying to obedience train your puppy, short sessions, several times a week, are much more productive than very long sessions.

Feeding

Sometimes moving puppies into a new environment can cause stress. Make sure that your new puppy is eating and drinking well, is playful and not droopy with his head and tail down. Sometimes, it is recommended that you should give your puppy bottled, or filtered water, depending on your water supply. Your puppy is used to well water, and sometimes a change in the water can cause a mild case of diarrhea.

What food should I get?

Most medium to larger breed dogs are not picky eaters. Some of the smaller to toy breeds are picky and it is recommended that you mix some of the food they are used to with any new food introduced to them. At first a change in food can also cause a mild diarrhea, this should clear up after a few days. There are several good puppy foods out there. Your puppy has been raised on Nutri Source Small Medium Breed puppy food. It is recommended that you not feed 'Ol Roy' or other discount brands. You should feed the correct feed for your size of puppy, for instance, for small to toy breeds they make a small bite or tiny chunks. A high protein (27% and above) and high fat (20% or above) is recommended for your toy breed puppy for the first year.

How often do I feed?

Your puppy is used to having feed and water before him at all times. It is not recommended that you restrict his food too drastically at the beginning to try and housebreak. Ease him into regular feeding times and keep an eye on him to make sure that he is not losing weight. Small to toy breeds should continue to have food and water available at all times so as not to stress them. Toy breeds do not have much body fat and when playing or stressed will burn sugar for energy which can lead to hypoglycemia, 'sugar shock'. This usually only occurs in small puppies so it is very important to make sure that they are eating as much as they want to keep their body fat up. After 6 months you should be past the time when this occurs.

What to look out for

Your puppy will be very curious at first and may get into things. Please make sure to puppy proof your house before a tragedy occurs. There are several every day items in your house that you might not even think of poisoning your puppy. Several types of plants are poisonous (if near the holiday season, Poinsettias are poisonous), and of course chemicals. Chocolate is also a danger to dogs. It is not recommended that your new puppy be fed table scraps. Besides obesity, the foods are sometimes not easily digested by the puppy and can irritate their stomachs. Also watch electrical cords for chewing. Small objects can be swallowed or choked on, a puppy can choke to death just like a child.

Bringing Baby Home

AFTER YOU GET YOUR PUPPY

Toys

Rawhide bones are discouraged, as pieces of these can break off and cause choking or blockage of the intestine. Stuffed chew toys are preferable, just make sure to remove all strings or hard objects such as plastic eyes. If getting worn, throw away. Especially if they have squeakers or bells inside. Hard rubber toys are preferable over soft, as the soft are easily chewed on and small pieces can come off. Your new puppy will play hard and then crash for a nap. He is going to be very playful, but he needs lots of sleep to re-energize, he will not play all of the time.

Above all, enjoy and love your new puppy!!